SERVICE SUPPORT
How to make sure getting the right parts?
Give us correct model number /part number /any numbers indicated on the parts. Then pictures and sizes will be sent for checking before shipping
Can I have a visiting to your factory before the order?
Welcome to visit us. Pls make an appointment in advance. It is necessary to send visiting schedule and meeting details so that we can prepare and arrange.
Can you send samples?
Samples are free and the Air express cost will be afforded by customer. If further formal order is confirmed, the sample Air cost will be refunded.
What is the payment term?
Normal payment is by T/T. We have exported to more than 30 Countires and provided service for more than 100 customers. So cooperating with us is very safe.
What is the package? Can I print my logo or brand on the package?
The normal package is below:
Honed tubes package: oilded and capped on tub end. PE sheet bundles wrapped package or as per request.
Chrome plated bars package: oiled and protected by hardboard sleeves, then in seaworty wooden case.
Hydaulic cylinder package: wrapped by PE film and packed in strong wooden case.
Logo or marking will be as per customer’s request.
How to delivery？
lf you have shipping agent ,we will cooperate withyour agent to arrange shipment . lf not , we have goodrelationships with shipping companies, expresssuppliers.
How about your quality and the after-service?
We ensure 100% inspection and records during and after production for every step of process.
Third party inspection service is available if customer need.
MTC are provided for each order. At least 1-Year quality guarantee is provided.